Use this contact form or the email at the top of this page.

All EXAU bottles have anti-tamper closures (tops). If oil isn’t exiting then it’s ‘stuck’.

Here’s how to get olive oil to exit:

1. Remove the twist-off cap (the black part).
2. Angle the bottle at 45 degrees over a plate or pan as if to pour.
3. Hit the bottom of the olive oil gently and then harder (like a Heinz ketchup bottle).
4. If oil still does not exit place the cap back on (be sure to tighten) and gently flip the bottle upside down then right side up.
5. Proceed to pour and repeat steps if necessary.

Email hello@exauoliveoil.com right away. Once an order has gone to our warehouse, we cannot guarantee it can be canceled.

All sales are final. Because we sell food and other consumable goods, we can't accept returns of any kind. If something isn't right with your order, email us and we'll review it case by case. For damaged or lost packages, see the shipping questions below and our Refund Policy.

Pre-order products do not ship immediately. They ship within the timeframe shown on the product page, and we'll email you when your order ships. If we can't ship within that time, we'll email you and you can choose to wait or cancel for a full refund.

Log in to My Account → Subscriptions to skip, change or cancel, or email hello@exauoliveoil.com (we usually reply within 24 hours).

Please cancel at least 2 days before your renewal date. On the renewal date itself, your order may already be charged and shipped. Club orders ship at the frequency you chose when you signed up (shown in your account), and we email you before each charge. See our subscription policy.

Every product page lists what you need to know: for our oils, the variety and harvest; for books, candles and gifts, the full description. Please read the product page before you buy.

We ship to: USA, Canada, UK, Australia. Orders to Canada, the UK and Australia can take up to 10 extra business days. All duties and import taxes are included, so you won't pay anything on delivery. We invite you to join our newsletter to stay up to date as we expand to new countries.

If your package hasn’t arrived within 10 business days of the ship date (20 business days for Canada, the UK and Australia), please contact us ASAP.

If you’re requesting a refund or reship for an undelivered package, please note the following:

• The customer/recipient must notify us via email within 30 calendar days of the ship date. If we are not notified within the above timeframe, we are unable to refund or reship the package.
• Please allow up to 30 calendar days from the date we are notified to refund or reship a package.

Eek! We're so sorry that happened. In order to receive a replacement OR refund, the customer/recipient must provide us with photographs (for insurance purposes) within 7 calendar days of receiving the package.

EXAU cannot replace broken bottles or provide refunds without photographic evidence. Please email us photos.

Please allow up to 72 hours for the tracking # to update. If you are still experiencing issues, please contact us ASAP and include the following:

• order #
• email address used for purchase