Use this contact form or the email at the top of this page.

All EXAU bottles have anti-tamper closures (tops). If oil isn’t exiting then it’s ‘stuck’.

Here’s how to get olive oil to exit:

1. Remove the twist-off cap (the black part).
2. Angle the bottle at 45 degrees over a plate or pan as if to pour.
3. Hit the bottom of the olive oil gently and then harder (like a Heinz ketchup bottle).
4. If oil still does not exit place the cap back on (be sure to tighten) and gently flip the bottle upside down then right side up.
5. Proceed to pour and repeat steps if necessary.

If you would like to cancel an order please contact us immediately. We cannot guarantee your order will be canceled.

Due to the nature of our products, all sales are final.

Pre-order products do not ship immediately. They usually ship within 2 months of the order date, however, timelines may vary. We will notify you via email when your order has shipped.

We ship to: USA, Canada, UK, Australia. We invite you to join our newsletter to stay up to date as we expand to new countries.

If your package hasn’t arrived within 10 business days of the ship date please contact us ASAP.

If you’re requesting a refund or reship for an undelivered package there are several things to note:

• The customer/recipient must notify us via email within 30 calendar days of the ship date. If we are not notified within the stated timeframe we are unable to refund or reship the package.
• Please allow up to 30 calendar days from the date we are notified to refund or reship a package.

Eek! We're sorry that happened. In order to receive a replacement OR refund the recipient and/or customer MUST provide us with photographs (for insurance purposes) within 14 days of receiving the package.

We cannot replace broken bottles or provide refunds without photographic evidence. Please email us photos.

Please contact us ASAP, include your order # and the email address used for purchase.