Refund policy

All sales are final. Because we sell food and other consumable goods, we cannot accept returns of any kind. For safety reasons, products can't be sent back to us.

Something not right? Email hello@exauoliveoil.com and tell us what happened. We review every request case by case. Other than for damaged or lost shipments (below), any refund, replacement or credit is at our sole discretion.

Damaged in transit: email us photos within 7 calendar days of delivery and we'll send a replacement or a refund. We can't replace broken bottles or give refunds without photos.

Lost package: if your package hasn't arrived within 10 business days of the ship date (20 business days for Canada, the UK and Australia), contact us within 30 calendar days of the ship date. Once the carrier confirms it's lost, we'll reship or refund within 30 calendar days of hearing from you.

Olive Oil Club: cancel future orders any time in My Account or by email, ideally at least 2 days before your renewal date. Orders already charged and shipped are final.

Pre-orders: if we can't ship within the stated time, we'll email you and you can choose to wait or cancel for a full refund.

This policy doesn't affect any rights you have under consumer law that can't be waived, including in the UK and Australia.