Shipping policy

Where we ship: the United States, Canada, the United Kingdom and Australia.

How long it takes: shipping options and estimated delivery times are shown at checkout. Orders to Canada, the UK and Australia can take up to 10 extra business days. Delivery times are estimates, and we're not responsible for carrier delays once a package has shipped.

Carriers: we ship with trusted third-party carriers, chosen by us based on your destination. You'll get a tracking number by email when your order ships. Tracking can take up to 72 hours to update.

Duties and import taxes: included in our prices. We pay them, so you won't be charged anything on delivery.

Pre-orders: pre-order items ship within the timeframe shown on the product page, and we'll email you when yours ships.

Olive Oil Club: club orders ship at the frequency you chose, shown in your account.

Responsibility: we're responsible for your package until the carrier marks it as delivered. After that, it's the responsibility of the purchaser.

Lost package: if your package hasn't arrived within 10 business days of the ship date (20 business days for Canada, the UK and Australia), contact us within 30 calendar days of the ship date. Once the carrier confirms it's lost, we'll reship or refund within 30 calendar days of hearing from you.

Damaged in transit: email hello@exauoliveoil.com photos within 7 calendar days of delivery and we'll send a replacement or a refund. We can't replace broken bottles or give refunds without photos.

See our Refund Policy and Terms of Service (Section 7).